Terms of Service
Welcome to POWERZYOU.
These Terms of Service (“Terms”) govern your use of the POWERZYOU website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
Please read them carefully before using our website.
1. About POWERZYOU
POWERZYOU offers food and nutrition products through our online store.
Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
2. Using Our Website
You may use our website only for lawful purposes.
You must not use the website in any way that could damage, disrupt or interfere with its operation, security or other users.
You must not attempt to gain unauthorized access to the website, transmit malicious software, misuse website content or engage in fraudulent activity.
We reserve the right to restrict or terminate access to our website where misuse, fraud or violation of these Terms is suspected.
3. Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, images, prices and other information displayed on our website are accurate.
However, packaging, appearance, colour or presentation may vary slightly from images shown on the website.
As our products are food products, customers should carefully review the ingredient information and product label before consumption, particularly in case of known food allergies, sensitivities or dietary restrictions.
Product information provided on the website is intended for general informational purposes and should not be considered medical advice.
4. Pricing
All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.
Prices, offers and promotions may change from time to time without prior notice.
The price applicable to your purchase will be the price displayed at the time your order is placed, subject to correction of any genuine pricing or technical error.
Shipping charges, where applicable, will be displayed during checkout.
5. Orders
Placing an order does not automatically guarantee acceptance of that order.
We reserve the right to cancel or refuse an order in circumstances including:
- incorrect product or pricing information;
- product unavailability;
- payment failure;
- suspected fraudulent activity;
- incorrect or incomplete delivery information; or
- circumstances beyond our reasonable control.
If a prepaid order is cancelled by us after payment has been successfully received, the applicable amount will be refunded according to our Returns & Refunds Policy.
6. Payments
We may offer payment methods such as UPI, debit cards, credit cards, net banking and other payment options through authorized third-party payment providers.
Cash on Delivery may be available for eligible orders, locations or customers.
Payment availability may vary depending on your location, order value and the services supported by our payment and logistics partners.
POWERZYOU does not directly store your complete card or banking credentials.
7. Shipping & Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery timelines shown on the website are estimates and may be affected by factors outside our reasonable control, including courier delays, weather conditions, public holidays, incorrect addresses or other operational circumstances.
Please ensure that the shipping address and contact information provided while placing your order are complete and accurate.
For complete information regarding order processing, shipping charges and delivery, please refer to our Shipping Policy.
8. Returns, Replacements & Refunds
As POWERZYOU sells food products, returns and refunds may be subject to specific conditions relating to product safety, hygiene and the condition in which an order is received.
Eligibility for a replacement, refund or other resolution will be governed by our Returns & Refunds Policy.
Please review that policy before placing your order.
9. Order Information
You agree to provide accurate and complete information while placing an order, including your name, mobile number, email address, billing information and delivery address.
We may contact you using the information provided in connection with your order, payment, delivery, customer support or other transaction-related matters.
Incorrect or incomplete information may result in delayed or unsuccessful delivery.
10. Intellectual Property
The POWERZYOU name, logo, branding, website design, graphics, photographs, product information and original content appearing on this website belong to POWERZYOU or are used with appropriate permission.
They may not be copied, reproduced, distributed, modified or commercially used without prior written permission.
11. Reviews, Feedback & User Content
If you submit a product review, testimonial, feedback, photograph or other content to us, you confirm that the content is your own or that you have the right to share it.
You must not submit unlawful, misleading, abusive, defamatory or infringing content.
Where permitted by applicable law, we may use genuine customer reviews or feedback for operating and promoting POWERZYOU.
12. Third-Party Services
Our website may use services provided by third parties, including Shopify, payment gateways, logistics providers, analytics services and other technology partners.
Your use of certain third-party services may also be subject to their respective terms and policies.
We are not responsible for third-party websites or services that operate independently of POWERZYOU, except to the extent required by applicable law.
13. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that certain information may be processed as necessary to operate the website, process payments, fulfil orders, deliver products and provide customer support.
Please refer to our Privacy Policy for further information.
14. Errors & Website Availability
Occasionally, our website may contain typographical errors, incorrect pricing, inaccurate product information or technical issues.
We reserve the right to correct such errors, update information or cancel affected orders where necessary.
We may also temporarily modify, suspend or discontinue parts of the website for maintenance, updates or other operational reasons.
15. Limitation of Liability
To the extent permitted by applicable law, POWERZYOU will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or remedies available to consumers under applicable Indian law that cannot legally be excluded or limited.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our products, services, website, operations or legal requirements.
The latest version will always be available on this page.
Your continued use of the website after changes are published will be subject to the updated Terms.
17. Governing Law
These Terms are governed by the laws of India.
Any disputes relating to these Terms, our website or purchases made through POWERZYOU will be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws.
18. Contact Us
If you have questions about these Terms of Service, an order or any POWERZYOU policy, please contact us using the contact information provided on our Contact us page.