Returns & Refunds
At POWERZYOU, customer satisfaction and product quality are our highest priorities. Every product is carefully prepared, packed, and inspected before dispatch. Since our products are food items, we follow strict quality and hygiene standards.
Please read our Returns & Refund Policy carefully before placing an order.
Returns & Replacements
Due to the perishable nature of food products, POWERZYOU does not accept returns once a product has been delivered.
However, we will gladly offer a replacement or refund if you receive:
- A damaged product
- A defective product
- An expired product (as per the packaging)
- An incorrect product
- A product that has been tampered with during transit
Reporting an Issue
If you receive a damaged, defective, expired, or incorrect product, please notify us within 24 hours of delivery.
To help us investigate your request, please share:
- Your Order Number
- Clear photographs or a short video showing the issue
- Photographs of the product
- Photographs of the original packaging (including the shipping box, labels, and pouch)
- A brief description of the issue
Claims reported after 24 hours of delivery may not be eligible for replacement or refund.
Verification Process
Our Customer Support team will review your request within 1 business day after receiving all the required information.
If your claim is found to be genuine, we will:
- Send a replacement product (subject to availability), or
- Process a full refund to your original payment method if a replacement is not possible.
The mode of resolution will be decided by POWERZYOU based on product availability and the nature of the issue.
Refund Process
If your refund request is approved:
- Refunds will be processed within 5–7 business days.
- The amount will be credited to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Non-Returnable & Non-Refundable Situations
Refunds or replacements will not be provided in the following cases:
- Change of mind after purchase
- Incorrect shipping address provided by the customer
- Failed delivery due to customer unavailability
- Delay caused by the courier partner after dispatch
- Product not stored as per the recommended storage instructions
- Minor variations in colour, texture, or shape, as our products are made using natural ingredients
- Requests made after 24 hours of delivery
- Products that have been opened, consumed, or partially used (unless there is a genuine quality issue)
Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact our customer support team as soon as possible.